Shipping & FAQ's

Do you provide tracking numbers when shipping?

Yes all orders come with tracked shipping. You will receive your tracking info via email once we have shipped your order.

Do you offer returns?

If you have received a faulty or incorrect item please email sevenheavencustomerservice@outlook.com we will investigate further and offer returns within 10 days of delivery for an online credit with no expiry. Proof of purchase will need to be provided (proof of purchase can be your order number, or your invoice received with your order). We recommend keeping your tracking details as SEVEN HEAVEN are not liable for returns lost in transit. We do NOT accept change of mind returns so please be certain of your purchase before checking out. 

How long does shipping take?

Here are our estimated shipping time guidelines. Please keep in mind due to COVID-19 there may be a slight delay in arrival time.  

AUSTRALIA
5-9 BUSINESS DAYS
EXPRESS: 1-3 BUSINESS DAYS

 

NEW ZEALAND
8-15 BUSINESS DAYS
EXPRESS: 6-12 BUSINESS DAYS
 
USA & CANADA
15-25 BUSINESS DAYS
EXPRESS: 10-20 BUSINESS DAYS
 
U.K & IRELAND
11-21 BUSINESS DAYS
EXPRESS: 9-18 BUSINESS DAYS 
 
ASIA PACIFIC
 8-18 BUSINESS DAYS
EXPRESS: 5-12 BUSINESS DAYS
 
MAJOR EUROPE
11-21 BUSINESS DAYS
EXPRESS: 9-18 BUSINESS DAYS
 
REST OF THE WORLD
15-25 BUSINESS DAYS
EXPRESS: 10-20 BUSINESS DAYS

 

          *Not all countries have an express shipping option*  

 

What countries do you ship to? 

We ship worldwide to most places around the world! Unfortunately there are some countries that we are unable to ship to - due to logistical reasons and different regulations. Please see the list of countries we do not ship to. 

  • AFGHANISTAN
  • ALBANIA
  • AMERICAN SAMOA
  • ANGUILLA
  • BAHRAIN
  • BARBADOS
  • BELARUS
  • BERMUDA
  • BHUTAN
  • BONAIRE, SINT EUSTATIUS AND SABA
  • BRITISH INDIAN OCEAN TERRITORY
  • CAMBODIA
  • CAYMAN ISLANDS
  • CENTRAL AFRICAN REPUBLIC
  • CONGO (DEMOCRATIC REPUBLIC)
  • COTE D'IVOIRE
  • CROATIA
  • CUBA
  • CURAÇAO
  • CYPRUS
  • EGYPT
  • FALKLAND ISLANDS (MALVINAS)
  • FRENCH POLYNESIA
  • GAMBIA
  • GHANA
  • GUAM
  • GUINEA-BISSAU
  • GUYANA
  • IRAQ
  • JAMAICA
  • JORDAN
  • KENYA
  • KOSOVO
  • LAOS
  • LATVIA
  • LIBYA
  • LITHUANIA
  • MALAWI
  • MALDIVES
  • MARSHALL ISLANDS
  • MONGOLIA
  • MOROCCO
  • NAMBIA
  • NEPAL
  • NICARAGUA
  • NIUE
  • NORTHERN MARIANA ISLANDS
  • NORTH KOREA
  • PALAU
  • PERU
  • PITCAIRN
  • PUERTO RICO
  • SAINT PIERRE AND MIQUELON
  • SAINT VINCENT AND THE GRENADINES
  • SAMOA
  • SAO TOME AND PRINCIPE
  • SENEGAL
  • SIERRA LEONE
  • SOMALIA
  • SOUTH AFRICA
  • SWAZILAND
  • TANZANIA
  • TIMOR LESTE
  • TOKELAU
  • TUNISIA
  • TUVALU
  • UGANDA
  • URUGUAY
  • VIRGIN ISLANDS (US) OT WALLIS AND FUTUNA
  • YEMEN
  • ZAMBIA
  • ZIMBABWE